Customer Service Engineer
Company DescriptionWorldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clientsHeadquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job DescriptionThe Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
QualificationsResponsibilitiesoPerforms basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
oProvide support to client identified VIPsoResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
oPerform Install/Move/Add or Change (IMAC) activities.
oPerform all assigned desk-side support activitiesoDisplay outstanding technical and professional services skills at all timesoMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesoProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairoUnderstands and follows all documented service operations policies and procedures.
oOther duties or certifications may be assigned to meet business needs Education and
Experience:
oTypically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or
Qualifications:
oMaintain all required OEM Certifications as directed by ManagementoKnowledge of relevant software and hardware systemsoUnderstanding of ITIL methodologiesoA
certification is desiredoMay require additional customer-specific certifications or training as requiredSkills:
oExcellence in communication and customer-facing skillsoStrong oral, written and interpersonal skillsoAbility to follow instructions and processes with minimal instructionoAbility to lift and or move various computer equipment up to 50 lbs.
oMust own a basic repair kitAdditional requirements may exist if offer of employment is extendedAdditional InformationAll your information will be kept confidential according to EEO guidelines.
Recommended Skills Linguistics Computer Literacy Call Centers Verbal Communication Skills Customer Service Calculations Estimated Salary: $20 to $28 per hour based on qualifications.
Job DescriptionThe Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
QualificationsResponsibilitiesoPerforms basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
oProvide support to client identified VIPsoResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
oPerform Install/Move/Add or Change (IMAC) activities.
oPerform all assigned desk-side support activitiesoDisplay outstanding technical and professional services skills at all timesoMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesoProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairoUnderstands and follows all documented service operations policies and procedures.
oOther duties or certifications may be assigned to meet business needs Education and
Experience:
oTypically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or
Qualifications:
oMaintain all required OEM Certifications as directed by ManagementoKnowledge of relevant software and hardware systemsoUnderstanding of ITIL methodologiesoA
certification is desiredoMay require additional customer-specific certifications or training as requiredSkills:
oExcellence in communication and customer-facing skillsoStrong oral, written and interpersonal skillsoAbility to follow instructions and processes with minimal instructionoAbility to lift and or move various computer equipment up to 50 lbs.
oMust own a basic repair kitAdditional requirements may exist if offer of employment is extendedAdditional InformationAll your information will be kept confidential according to EEO guidelines.
Recommended Skills Linguistics Computer Literacy Call Centers Verbal Communication Skills Customer Service Calculations Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
